Data Deletion

How to request deletion

If you used a Meta or WhatsApp experience connected to Aura Systems (including our WhatsApp Business Platform Tech Provider operations) and want us to delete personal data we hold about you, send a request to:

Include:

• Your full name;
• The WhatsApp / phone number associated with the request (E.164 if possible);
• The Meta App name or business you interacted with, if known;
• Any AuraHQ / portal username or email, if applicable;
• A clear statement that you request deletion of your personal data.

What we delete

Subject to legal retention requirements, we will delete or irreversibly anonymise personal data we control that is linked to your request, which may include:

• Contact records and associated WhatsApp conversation metadata we store;
• Message content we retain in our systems for support or operations;
• Operator notes tied to your contact profile, where applicable.

Data held solely by Meta / WhatsApp on their platform must be requested from Meta under Meta’s own tools and policies. We cannot delete information that exists only in Meta’s systems.

Timing

We aim to acknowledge deletion requests within 7 business days and complete deletion within 30 days, unless a longer period is required by law, ongoing dispute, security investigation, or contractual obligation.

WhatsApp opt-out (stop messages)

To stop receiving WhatsApp business messages from Aura Systems or an affiliated company operating through our Tech Provider setup, reply STOP (or the opt-out keyword shown in the chat) or email Contact@aurasystems.co.in with your number and a request to stop messages. Opt-out is separate from a full data-deletion request; you may ask for both.

More information

See our Privacy Policy and Terms of Service for how we process personal data and operate WhatsApp Business messaging.